Last updated: July 1, 2026
Terms of Service
1. Acceptance of terms
By creating an account, accessing the Services, executing an order form, or otherwise using Flatgrin, you agree to these Terms and our Privacy Policy. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree, you must not use the Services. We may update these Terms from time to time; material changes will be indicated by updating the date above and, where appropriate, providing notice through the Services or email. Continued use after changes become effective constitutes acceptance of the revised Terms, except where applicable law requires additional consent.
2. Description of the service
Flatgrin provides software for small and mid-size teams to create and manage tasks, assign ownership, set deadlines, track project progress, receive notifications, generate reports, and connect selected third-party integrations. Features available to you depend on your subscription plan and configuration. We may modify, add, or discontinue features with reasonable commercial judgment, provided that we will not materially reduce core paid functionality during a paid term without a remedy described in your order or these Terms. The Services are offered as a hosted software-as-a-service; you are responsible for obtaining internet access and compatible devices.
We strive for high availability but do not guarantee uninterrupted operation. Scheduled maintenance, security updates, and circumstances beyond our reasonable control may affect availability. Enterprise customers may have additional uptime commitments specified in a separate agreement.
3. Accounts and eligibility
You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of credentials and for all activity under your accounts, including accounts of users you invite. Notify us promptly of unauthorized use. Workspace administrators control seats, roles, and access for their organization. You may not share login credentials among multiple people in a way that circumvents seat-based licensing.
You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. You may not use the Services if you are barred under applicable law or if we have previously suspended your access. You agree not to use the Services for unlawful, harmful, or fraudulent purposes; not to interfere with or disrupt the Services; not to reverse engineer or attempt to extract source code except to the extent such restriction is prohibited by law; and not to scrape, overload, or abuse APIs beyond documented rate limits.
4. Subscriptions and payment
Paid plans are billed according to the pricing presented at purchase or in an order form, typically on a per-user, monthly or annual basis. Unless otherwise stated, fees are exclusive of taxes, which you are responsible for paying as required by law. You authorize Flatgrin and its payment processors to charge the payment method on file for recurring fees, overages where applicable, and agreed add-ons. Failure to pay may result in suspension or termination of access.
Subscriptions renew automatically for successive periods of the same length unless canceled according to the cancellation process in the product or your order form before the renewal date. Fees already paid are non-refundable except where required by law or expressly stated in writing. We may change list prices for future renewal terms with notice. Enterprise and custom plans may include different payment terms, minimum commitments, or invoicing arrangements set forth in a signed order.
5. Intellectual property
Flatgrin and its licensors retain all right, title, and interest in and to the Services, including software, designs, trademarks, documentation, and all improvements. These Terms grant you a limited, non-exclusive, non-transferable (except as permitted for your organization’s users), revocable right to access and use the Services during your subscription term solely for your internal business purposes and in accordance with these Terms. No rights are granted except as expressly stated. You may not remove proprietary notices or use Flatgrin branding in a way that implies endorsement without prior written consent.
Feedback you provide about the Services may be used by Flatgrin without obligation to you. Third-party software components included in or linked from the Services remain subject to their own licenses.
6. Customer data and ownership
As between you and Flatgrin, you retain ownership of content, data, and materials you or your users submit to the Services (“Customer Data”), including tasks, comments, attachments, and project information. You grant Flatgrin a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, maintain, secure, and support the Services, and to create aggregated or de-identified insights that do not identify you or your users.
You represent that you have all rights and consents needed to submit Customer Data and to permit Flatgrin’s processing. You are responsible for the accuracy and legality of Customer Data and for configuring permissions appropriately. Upon termination or request, we will make Customer Data available for export for a commercially reasonable period and then delete or de-identify it according to our retention practices, except where retention is required by law or for legitimate backup and dispute purposes. Our handling of personal information is further described in the Privacy Policy.
7. Third-party services and integrations
The Services may interoperate with third-party products you choose to connect. Those products are not under Flatgrin’s control, and we are not responsible for their availability, security, or practices. Your use of third-party services is governed by their terms. Enabling an integration constitutes instruction to Flatgrin to exchange data with that service as configured by you or your administrators.
8. Confidentiality
Each party may receive non-public information from the other that is marked confidential or should reasonably be understood as confidential. The receiving party will use such information only to perform under these Terms and will protect it with reasonable care. Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was independently developed, or was rightfully received from a third party without restriction. Disclosure may be made if required by law, with prompt notice where legally permitted.
9. Disclaimers
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR A SEPARATE WRITTEN AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLATGRIN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL MEET YOUR SPECIFIC REQUIREMENTS OR PRODUCE PARTICULAR BUSINESS RESULTS.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLATGRIN AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FLATGRIN’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO FLATGRIN FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.
11. Indemnification
You will defend, indemnify, and hold harmless Flatgrin and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your Customer Data, your use of the Services in violation of these Terms or law, or your infringement of third-party rights.
12. Termination
You may stop using the Services at any time and may cancel a subscription as described in the product or order form. We may suspend or terminate access immediately if you materially breach these Terms, fail to pay fees when due, create security or legal risk, or if we are required to do so by law. We may also terminate free or unused accounts with reasonable notice. Upon termination, your right to use the Services ceases. Provisions that by their nature should survive (including ownership, payment obligations accrued, disclaimers, limitations of liability, indemnity, and governing law) will survive termination.
13. Governing law and disputes
These Terms are governed by applicable law without regard to conflict-of-law principles, except where mandatory consumer protections cannot be waived. Disputes arising out of or relating to these Terms or the Services shall be resolved in courts of competent jurisdiction, and you consent to personal jurisdiction there. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.
14. General
These Terms, together with the Privacy Policy and any order forms or enterprise agreements that expressly reference them, constitute the entire agreement between you and Flatgrin regarding the Services and supersede prior or contemporaneous agreements on that subject. If there is a conflict between these Terms and a signed order form, the order form controls for that conflict. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent, except to an affiliate or successor in connection with a merger or sale of substantially all assets, provided the assignee is not a competitor and assumes these Terms. Flatgrin may assign these Terms without restriction. Notices to Flatgrin must be sent to legal@flatgrin.online. Notices to you may be sent to the email associated with your account or posted in the Services.
15. Contact
Questions about these Terms may be directed to:
Flatgrin
Email: legal@flatgrin.online